Website Cookie Policy.

4. Website Cookie Policy

4. Website Cookie Policy

We use cookies to help improve your experience of our website at https://complyflow.com. This cookie policy is part of ComplyFlow's privacy policy. It covers the use of cookies between your device and our site. We also provide basic information on third-party services we may use, who may also use cookies as part of their service. This policy does not cover their cookies.

If you don't wish to accept cookies from us, you should instruct your browser to refuse cookies from https://complyflow.com. In such a case, we may be unable to provide you with some of your desired content and services.

4.1 What is a cookie?

A cookie is a small piece of data that a website stores on your device when you visit. It typically contains information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the cookie's purpose, and the lifespan of the cookie itself.

Cookies are used to enable certain features (e.g. logging in), track site usage (e.g. analytics), store your user settings (e.g. time zone, notification preferences), and to personalise your content (e.g. language).

Cookies set by the website you are visiting are usually referred to as first-party cookies. They typically only track your activity on that particular site.

Cookies set by other sites and companies (i.e. third parties) are called third-party cookies. They can be used to track you on other websites that use the same third-party service.

4.2 Types of cookies and how we use them

4.2.1 Essential Web Application cookies

Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts, and payment processing. We use essential cookies to enable certain functions on our website.

4.2.2 Website and Web Application Performance cookies

Performance cookies track how you use a website during your visit. Typically, this information is anonymous and aggregated, with information tracked across all site users. They help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience's overall website experience. These cookies may be set by the website you're visiting (first-party) or by third-party services. They do not collect personal information about you. Read more about performance tracking or opt-out. We use performance cookies on our site.

4.2.3 Functionality cookies

Functionality cookies are used to collect information about your device and any settings you may configure on the website you're visiting (like language and time zone settings). With this information, websites can provide you with customised, enhanced, or optimized content and services. These cookies may be set by the website you're visiting (first-party) or by third-party services. We use functionality cookies for selected features on our site.

4.2.4 Targeting/Advertising Cookies

Targeting/advertising cookies help determine what promotional content is most relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you're visiting (first-party) or by third-party services. Targeting/advertising cookies set by third parties may be used to track you on other websites that use the same third-party service.

4.3 Intercom Services

We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as sign-up date and some personal information like your email address) to Intercom, Inc. ("Intercom") and utilise Intercom to collect data for analytics purposes when you visit our website or use our web application.

As a data processor acting on our behalf, Intercom analyses your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. For more information on Intercom's use of cookies, please visit https://www.intercom.com/terms-and-policies#cookie-policy.

We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). The Intercom Messenger Apps and Apps in Inbox products may also provide you with access to other third party applications such as Stripe. You should consult these third parties' privacy notices for further information on their use of your personal data. As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, company, job title, website URLs, social network handles and physical addresses, to enhance your user experience.

For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and-policies#privacy. Intercom's services are governed by Intercom's terms of use which can be found at https://www.intercom.com/terms-and-policies#terms. If you would like to opt out of having this information collected by or submitted to Intercom, please contact us.

4.4 Jira Service Management

We use Jira Service Management, a product by Atlassian, to manage and track support requests and inquiries. As part of using this platform, we may collect and store personal information such as your name, email address, contact details, and any other information you provide when submitting a request or interacting with our support team.

Atlassian, as the provider of Jira Service Management, processes this information on our behalf. As part of this process, Atlassian may collect data through cookies and similar tracking technologies to improve service performance, track user interactions, and analyze system usage. For more information on how Atlassian handles cookies and user data, please refer to Atlassian's Cookie Policy.

We ensure that all data collected through Jira Service Management is used solely for the purpose of providing support services, resolving issues, and improving our service to you. We do not use your data for marketing purposes without your explicit consent. For more information on the privacy practices of Atlassion, please visit https://www.atlassian.com/legal/privacy-policy#what-this-policy-covers.

4.5 Use of Matomo Analytics

Analytics & Data Collection

We use Matomo Analytics, a privacy-focused web analytics platform, to better understand how visitors interact with our website. Matomo processes information about your visits, including your IP address (anonymised), browser type, operating system, referring website, visited pages, and timestamp. Unlike some analytics tools, all this data is stored on our Matomo Cloud instance and is never shared with third parties for marketing, advertising, or commercial purposes.

Matomo respects user privacy by honouring "Do Not Track" browser settings, anonymising IP addresses, and automatically deleting old visitor logs. We have configured Matomo to anonymise the last two octets of your IP address before storage, meaning we cannot identify individual users. The data collected is used solely for aggregate statistics to improve our website's performance and user experience. We do not combine this information with other data sources or use it for individual user profiling. You can opt out of Matomo Analytics tracking anytime.